At Kenya Estates, we deeply respect your right to privacy, which is protected under Article 31 of the Constitution of Kenya and reinforced by the Data Protection Act, 2019. As a licensed Kenyan real estate agency serving both local and diaspora clients, we handle your personal information with the utmost care, confidentiality, and purpose, never for commercial resale or unnecessary exposure. Our approach to data reflects our broader commitment to integrity in every property transaction in Kenya.

Personal Information We Collect

We collect personal information that you voluntarily provide when interacting with us, whether through our website, email, phone, or in person. This includes your name, contact details such as phone number and email address, and information about your property interests, such as preferred locations like Karen, Westlands, Naivasha, or Diani, budget range, property type, and timeline. We also collect limited technical data through cookies and analytics tools to ensure our website functions smoothly and loads efficiently, but this data is aggregated and non-identifiable, used solely to enhance user experience rather than track individual behaviour.

How and Why We Use Your Information

Your information is used exclusively to support your real estate goals and our legitimate business operations. We use it to respond to your inquiries, match you with relevant properties, from luxury homes in Nairobi to agricultural land in the highlands—and facilitate communication throughout your buying, selling, or investment journey. We may also use anonymised insights to improve our services and ensure our digital platforms remain effective and user-friendly. All processing aligns with ethical standards in Kenyan real estate practice and is never extended to unrelated marketing or third-party advertising.

Lawful Basis for Processing Data

Under Kenyan data protection law, we process your personal data based on one or more lawful grounds: your explicit consent when you submit an inquiry, the necessity of processing to take steps prior to entering into a potential service agreement, or our legitimate interest as a professional real estate agency to provide timely, relevant assistance. You retain the right to withdraw consent at any time, and we will cease processing accordingly, subject to any legal or regulatory obligations.

Sharing of Personal Data

We do not sell, rent, or trade your personal information. In limited circumstances, we may share necessary details with trusted third parties strictly required to deliver our services—such as licensed Kenyan advocates for land title verification, banks or SACCOs for financing coordination, or certified valuers during sale preparations. These partners are carefully vetted, bound by confidentiality agreements, and operate under the same Kenyan legal framework that governs our own conduct. No data is shared beyond what is essential and lawful.

Data Storage & Security

Your data is stored securely within Kenya using industry-appropriate technical and organisational measures. This includes encrypted communication channels, password-protected systems, restricted internal access, and regular security reviews. While no digital system can guarantee absolute immunity, we implement reasonable safeguards aligned with best practices in real estate client confidentiality to protect against unauthorised access, loss, or misuse.

Your Rights Under Kenyan Law

You have clear rights under the Data Protection Act, 2019. You may request access to the personal data we hold about you, ask for corrections if any information is inaccurate, or request deletion where retention is no longer justified by legal, contractual, or legitimate business needs. You also have the right to object to certain types of processing or restrict how your data is used. To exercise any of these rights, simply contact us directly, and we will respond promptly and respectfully.

Cookies & Website Analytics

Our website uses minimal cookies to enhance functionality—such as remembering your language preference or improving page load speed. These are primarily session-based and performance-oriented, not designed for behavioural tracking or advertising. You can manage or disable cookies through your browser settings without significantly affecting your ability to browse property listings or contact us.

Data Retention

We retain your personal information only for as long as necessary. For active clients, data is kept throughout the engagement and typically up to five years thereafter to comply with statutory record-keeping requirements under Kenyan real estate and tax law. For general inquiries with no follow-up, we usually archive or securely delete data after two years, unless you request earlier removal.

International & Diaspora Clients

If you are a diaspora client based outside Kenya, whether in the UK, UAE, France, or elsewhere—your data remains under Kenyan jurisdiction. While our team may access your information remotely to serve you, all data is stored on secure servers within Kenya and processed in full compliance with Kenyan data protection standards. We do not transfer personal data to foreign jurisdictions unless legally compelled and with appropriate safeguards in place.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our services. The revised version will be published on this page with an updated effective date. We encourage you to review this policy periodically to stay informed.

Contact Us About Your Data

If you have questions, concerns, or requests regarding your personal information, please contact our Data Compliance Lead directly at sales@kenyaestates.com or call +254 758 212858. We are committed to responding clearly, promptly, and with the same professionalism you expect in every aspect of our service.

This policy is effective as of January 2026 and applies to all interactions with Kenya Estates, whether online or offline.

Because trust begins with transparency and ends with peace of mind.