Terms of Service

Introduction and Acceptance of Terms

By accessing or using the Kenya Estates website, contacting us, or engaging our services, you agree to these Terms of Service. These terms reflect our shared commitment to fairness, clarity, and mutual respect in every interaction. They apply to all users—whether you’re a local buyer, a diaspora investor, or simply exploring property options in Kenya—and form the foundation of our professional relationship.

Scope of Our Services

Kenya Estates operates as a licensed Kenyan real estate agency, providing advisory and facilitation services for residential, land, and investment property across Nairobi, Naivasha, the Coast, and the highlands. Our role includes property marketing, arranging viewings, facilitating negotiations, and guiding clients through transaction steps. However, we do not provide legal conveyancing, financial advice, or formal property valuation. Where required, we work alongside licensed Kenyan advocates, valuers, and banks to ensure your transaction meets professional and legal standards.

Use of Website and Information

The content on our website, including property descriptions, images, and pricing is provided for general informational purposes only. While we strive for accuracy, property details, availability, and prices may change without notice due to market dynamics or seller instructions. We encourage you to treat all information as preliminary and confirm critical details directly with us before making decisions.

User Responsibilities

When engaging with Kenya Estates, you agree to provide accurate, complete, and truthful information about your identity, intentions, and financial capacity. You also agree to use our website and communication channels respectfully and lawfully. Misrepresentation, false inquiries, or abusive conduct may result in us declining further service, always in line with professional discretion and Kenyan consumer norms.

Property Listings and Accuracy of Information

We take reasonable steps to verify the information in our listings, often relying on sellers, public records, and site visits. However, we cannot guarantee absolute accuracy regarding title status, boundaries, zoning, or utility access—especially for agricultural or off-plan properties. We strongly advise independent verification through a licensed Kenyan advocate before proceeding with any transaction.

No Guarantee of Sale, Purchase, or Investment Outcome

While we bring expertise and diligence to every assignment, we do not guarantee that a property will sell within a certain timeframe, that a purchase will close, or that an investment will yield returns. Real estate outcomes depend on market conditions, regulatory approvals, third-party actions, and individual circumstances beyond our control. Our role is to guide—not to promise.

Third-Party Professionals and Services

To support your transaction, we may introduce you to trusted professionals such as lawyers, surveyors, or mortgage advisors. These individuals and firms operate independently of Kenya Estates, and any engagement with them is at your own discretion and risk. We vet partners carefully but are not responsible for their conduct, fees, or outcomes.

Limitation of Liability

To the fullest extent permitted under Kenyan law, Kenya Estates is not liable for indirect, incidental, or consequential losses arising from your use of our services or website—including delays, data errors, or decisions made without independent verification. Nothing in these terms limits your statutory rights under the Consumer Protection Act (Kenya) or excludes liability for gross negligence or fraud.

Intellectual Property

All content on this website—including text, photographs, branding, layouts, and listing materials—is the intellectual property of Kenya Estates or used with permission. You may not reproduce, distribute, or commercially exploit any material without our prior written consent. This protects both our work and the integrity of the properties we represent.

Suspension or Termination of Use

We reserve the right to suspend or terminate access to our services if we detect misuse, misrepresentation, unlawful activity, or behaviour that undermines professional standards. Such actions will always be reasonable, proportionate, and communicated clearly, in keeping with ethical practice among licensed estate agents in Kenya.

Governing Law and Jurisdiction

These Terms of Service are governed exclusively by the laws of the Republic of Kenya. Any dispute arising from your use of our services or website shall be subject to the exclusive jurisdiction of Kenyan courts, reflecting our commitment to operating within the national legal framework.

Updates to These Terms

We may update these Terms of Service periodically to reflect changes in law, regulation, or business practice. The revised version will be posted on this page with an updated effective date. Your continued use of our website or services after such changes constitutes acceptance of the updated terms.

Contact Information

If any part of these terms is unclear or if you’d like to discuss how we work in more detail, we welcome your questions. Please reach out to us at sales@kenyaestates.com or call +254 758 212858.